RETIA

ReDat eXperience Application Platform

Product for recording, management and analysis of records.

ReDat eXperience Application Platform

ReDat eXperience Application Platform is a complex functional superstructure for recording units for controlling the recording, management and analysis of records. It provides an intuitive, configurable user interface with a complete set of tools for record management and other analytics and reporting tools through a web interface. By activating individual modules, ReDat eXperience can be extended with other functions for working with records.

Loggers and Probes

Quality Management

Voice and Text Analyses

Integrations

Security

The ReDat eXperience Application Platform obtains data from connected loggers and probes and creates a user interface for other modules from the categories of quality management, voice and text analysis, integration and security.

Application Platform extensions

Thanks to hundreds of implementations of the ReDat Recording Systems, we know how to prepare and install the most efficient recording system. Basic model solutions can be tailored to specific solution conditions.

ReDat recording systems are used by contact centers, dispatch centers and air traffic control worldwide.

Quality Management

Contact or dispatch centre success is grounded in systematic evaluation of the quality of work of agents and continuous improvement of their abilities. Quality management can help deliver a significant improvement in contact centre operational efficiency, lower operating costs and improve the flexibility of response to future needs.

Voice and Text Analyses

What to discover the contents of calls to your contact or dispatch centre? Need to learn more about how these calls are handled? Want more ways to efficiently and quickly assess communications? Do you find yourself wishing you had an overview as to how current campaigns are progressing? Do you lack a way to promptly respond to unexpected events at your contact or dispatch centre? ReDat system voice analysis can handle all these needs and many more.

Integrations

Integrations allow scaling of recording solutions for small and large centers.

They also offer the possibility of controlling the recording using third-party applications and their integration into a unified ReDat recording system. In a user-configurable and intuitive environment, with a sophisticated system of access rights and tools for audit and diagnostics.

Security

An overview and simple, but comprehensive administration of the ReDat recording system, just like security when working with sensitive data recordings, are the key traits of the ReDat system. Our solutions are often installed by the banking sector and by security services.