Other recording systems’ data incorporation into the ReDat Recording Systems.
ReDat SmartConnector gives the option to the customers to choose a recording system appreciating their previous investment. The module obtains the customers´ current recording data and incorporates them into the ReDat Recording Systems, thus enabling work on all recordings in one environment.
Voice and Text Analyses
All ReDat eXperience function modules (QualityChart, Dashboards, Reporting, Voice and Text Analyses, …) can be used over imported data. ReDat SmartConnector is maximally universal, but usually requires a certain degree of customization. Not only audio recordings can be imported, but basically all types of media that the ReDat eXperience system supports (e.g. screens, CCTV video, …).
Under the name SmartConnector, it is possible to imagine the following possible ways of importing records:
- Single-use import of records from the recording system that the customer ceases to use
- Periodic import of records from the recording system that the customer wants for various reasons continue to use
- Manual import of records – e.g. records taken by a dictaphone in contact with the customer at individual establishments
Access to the original recording system is necessary – usually access to the database and archive of records, a variant of the solution may be if the manufacturer of the original system provides a “connector” (API, program) for exporting records. A specific problem may be the actual media format of the files (e.g. proprietary compression) or their encryption storage in the archive.
The import takes place by inserting, for example, a USB flash drive into a computer, and either individual records or the entire directory are imported via the ReDat eXperience GUI.
The usual solution is that the records are stored in a shared directory. The following methods are supported to obtain record metadata:
- metadata is contained in the log file name
- each record has itself created a text file with metadata
- records for a certain time interval (e.g. day) have in common metadata file
The different structure of the provided metadata brings the need for customization, the metadata must provide at least the following data:
- start of recording, end of recording (or duration)
- identification of the recorded source (branch, agent)
- for telephone calls should be given direction
It is also possible to import encrypted records – then it is necessary to provide a private key.