RETIA

Quality Management

Contact or dispatch centre success is grounded in systematic evaluation of the quality of work of agents and continuous improvement of their abilities. Quality management can help deliver a significant improvement in contact centre operational efficiency, lower operating costs and improve the flexibility of response to future needs.

ReDat QualityChart

Quality Management module for systematic monitoring and agents´ evalutation.

ReDat Reporting

Quality Management module for the analyses performing and their graphical projection.

ReDat Coaching

Quality Management module for interaction between supervisors and agents.

ReDat Dashboard

Quality Management module for graphic display of results.