RETIA

ReDat Coaching

Quality Management module for interaction between supervisors and agents.

ReDat Coaching

ReDat Coaching is a software module designed exclusively as an extension of ReDat eXperience. It was developed at the request of the contact centres´ operators. It helps to make the communication between supervisors and agents easier.

The system is based on the principle of inserting notes (short messages) into calls directly in the player. At the same time, a group of people is defined to whom, according to the authorization, the relevant notes are displayed with the possibility to respond to them.