RETIA

ReDat QualityChart

Quality Management module for systematic monitoring and agents´ evalutation.

ReDat QualityChart

ReDat QualityChart is a software module that serves for evaluation of the agents´ work level. It allows system users to create evaluation forms and perform evaluation of records or external interactions.

Evaluation during the call

Callflow analysis

Detailed reports

Automatic reports

Module represents the tool that significantly helps to the contact centres´ agents to work more efficiently and reduces operating costs. It also improves the overview of the operation, needs and possibilities of the contact centre.