A module for analysis of non-speech interactions and general text documents.
Chats & messengers
These are mainly email, chat, social networks, but also text documents with or without a link to speech interactions. In order to remain competitive, even in the context of better feedback, it is necessary to address this trend and to process and analyze non-speech interactions.
- A unified environment for working with all interactions.
- Interactions are available in the record list of application platform ReDat eXperience.
- Access to them is controlled by authorization as well as to calls.
- Interactions can be filtered by metadata.
- All Quality Management modules can be applied to non-speech interactions.
- Detection of topics and context in interactions using the ReDat TopicDetection module.
- The system can be used to process non-speech interactions performed by back office staff.
- Even to content without a link to a specific contact center call.
- Scalable solution – for large and small customers.
- Licensing by number of interactions processed per day.