RETIA

ReDat TextProcessor

A module for analysis of non-speech interactions and general text documents.

ReDat TextProcessor

Many customers already use ReDat Recording Systems for recording and processing calls and screens and have deployed modules from the series of voice analysis and Quality Management. Currently, the share of non-speech interactions in total traffic in contact centers is significantly increasing.

E-mails

Chats & messengers

Documents

Correspondence

These are mainly email, chat, social networks, but also text documents with or without a link to speech interactions. In order to remain competitive, even in the context of better feedback, it is necessary to address this trend and to process and analyze non-speech interactions.