RETIA

Support (SLA)

Corrections of SW and HW errors in pre-agreed reaction times. The ReDat service department is ready to deal with situations and events both at the installation site and remotely via a special monitoring and supervision center.

Support (SLA)​

From predefined services, you can choose either a comprehensive service approach or just a narrowly targeted service.

SLA typically include:

  • hot line 24/7,
  • acceptance of a service request,
  • records of service request in IS RETIA,
  • repair of HW, SW during the warranty period within the time limits of the service.