RETIA

Recording Systems

From the field of telecommunications RETIA has shaped its business division ReDat Recording Systems.

ReDat Recording Systems provides comprehensive solutions to record voice, screen and data and deliver systems solutions with high added value.

ReDat is a reliable and technologically independent solution for quality management, voice analysis, phone communications and radar operations.

Within its broad portfolio, ReDat offers a secure and stable system for the ATM/ATC sector and helps improve abilities of agents and dispatchers, lowering costs for their training and thereby streamlining operations and improving services of contact and dispatch centers.

Segments

Contact center solution

The ReDat system records and analyzes all communication with customers at the contact center, not only voice but also text and audio-visual communication. The system enables, among other things, efficient management and measurement of performance and is therefore a necessary personal and management tool.

Dispatch center solution

We provide a highly modular system with a wide integration potential that fully covers the needs of dispatching applications recording, in terms of a broad range of supported telecommunication technologies and in terms of available software applications.

ATM/ATC solution

We provide a modular data recording system which was developed in close cooperation with air navigation service providers.

Products

Loggers and Probes

Application Platform

Quality Management

Voice and Text Analyses

Integrations

Security

Supported technologies

News

Not all communication in control rooms is conducted via “technical” means of communication, but can be transmitted in a much easier way, verbally “from the neighbouring workplace”. However, unlike telephone contact, until now there has been no clearly conclusive material in the form of a recorded conversation between dispatchers in the room.

ReDat recording systems are not just recorded control rooms, contact centers or air traffic control. We are now working on so-called smart switches. Our common goal is to increase track safety, train speed and reduce costs, because this switch will check itself and possibly request a replacement.

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Try the interface of the ReDat eXperience
application platform

The interface can be tested in several languages.
The system contains data from the contact center environment,
dispatch centers and air traffic control.
Voice analysis runs over the data.

References