RETIA

Recording Systems

From the field of telecommunications RETIA has shaped its business division ReDat Recording Systems.

ReDat Recording Systems provides comprehensive solutions to record voice, screen and data and deliver systems solutions with high added value.

ReDat is a reliable and technologically independent solution for quality management, voice analysis, phone communications and radar operations.

Within its broad portfolio, ReDat offers a secure and stable system for the ATM/ATC sector and helps improve abilities of agents and dispatchers, lowering costs for their training and thereby streamlining operations and improving services of contact and dispatch centers.

Segments

Contact center solution

The ReDat system records and analyzes all communication with customers at the contact center, not only voice but also text and audio-visual communication. The system enables, among other things, efficient management and measurement of performance and is therefore a necessary personal and management tool.

Dispatch center solution

We provide a highly modular system with a wide integration potential that fully covers the needs of dispatching applications recording, in terms of a broad range of supported telecommunication technologies and in terms of available software applications.

ATM/ATC solution

We provide a modular data recording system which was developed in close cooperation with air navigation service providers.

Products

Loggers and Probes

Application Platform

Quality Management

Voice and Text Analyses

Integrations

Security

Supported technologies

News

Our representatives from the #ReDat recording systems division have already returned from the EURASIA RAIL trade fair, which took place in Istanbul.

Another year of the CCC Expo exhibition focused on contact centers took place in London. Therefore, our ReDat recording systems division could not be missing. And you can see what the Expo looked like on the photos.

On November 9, we participated in the 21st Call Center conference! Our stand with ReDat recording systems could not be missing here.

Try the interface of the ReDat eXperience
application platform

The interface can be tested in several languages.
The system contains data from the contact center environment,
dispatch centers and air traffic control.
Voice analysis runs over the data.

References