RETIA

Case Studies

Our solutions are deployed all over the world, and in order to show you their specific benefits, we have prepared these case studies for you.

Metro Dubai​

“Case study - a technologically unique solution for recording the voice of dispatching communication”

For many years, the metro used a competitive recording system. Within the modernization of the new part of the metro, the companies realizing the order, with the main supplier Thales, approached our company to supply a system for data recording.

A comprehensive solution for home office operators

“An extension of contact center functions for home office workers”

Numerous companies are crossing over to remote operation mode very quickly. The establishment of a home office is a new, unknown and till now untested situation for both employees and managers whose responsibilities include leading a team. For companies, it is desirable to have your team remain under supervision, as in normal work arrangements. Here comes the ReDat system with new functionalities that ensure the same functionalities as when working at the contact center.

Controlling Analytic Centre (CAC) for the railway traffic control

“Case study - the gradual deployment of centralized remote traffic control within the entire railway network of the Czech Republic”

The CAC system integrates and archives data from systems for capturing and recording voice communication and CCTV video throughout the Czech Republic. It is a project which, in accordance with European trends, creates preconditions for the gradual deployment of centralized remote traffic control within the entire railway network of the Czech Republic.

Voice analyses in practise

“Case study - How voice technologies serve our current customers, who actively and successfully use them.”

One of the aims of our company is to keep up with constant technological developments in the field of voice processing. Contact centres have to be able to respond to these technological changes and that is the reason why we are presenting this case study regarding the use of voice technologies in contact centres.

Monitoring of Noise Load

“Case study - obtaining data on the development of noise levels, which can serve as a source for decision-making in building passive or active anti-noise measures.”

The Controlling Analytic Centre (CAC) can be flexibly expanded to include a further feature – monitoring of noise load. This solution can be used wherever the monitoring of a noise situation is needed. The acquired noise level data can then serve as a source for decision-making in building passive or active anti-noise measures, as well as for analysing specific noise events and identifying the noise source.

Recording of workplace communication between dispatchers

“Comprehensive voice recording of dispatchers’ workplaces”

Not all communication in control rooms is conducted via “technical” means of communication, but can be transmitted in a much easier way, verbally “from the neighbouring workplace”. However, unlike telephone contact, until now there has been no clearly conclusive material in the form of a recorded conversation between dispatchers in the room.