Voice and Text Analyses

  • What to discover the contents of calls to your contact or dispatch centre?
  • Need to learn more about how these calls are handled?
  • Want more ways to efficiently and quickly assess communications?
  • Do you find yourself wishing you had an overview as to how current campaigns are progressing?
  • Do you lack a way to promptly respond to unexpected events at your contact or dispatch centre?

ReDAT system voice analysis can handle all these needs and many more.

ReDAT VoiceProcessor

Module for automatic voice analysis and keyword processing.

ReDAT TextProcessor

A module for analysis of non-speech interactions and general text documents.

ReDAT TopicDetection

Voice and text analysis module for detection of topics in interactions.