RETIA

Quality Management Support

The service ensures successful and effective deployment of Quality Management modules and voice and text analysis in the customer’s contact center environment. These are, for example, the modules QualityChart, VoiceProcessor, TextProcessor, TopicDetection, Reporting, etc…

Quality Management Support

Quality Management (QM) is dependent upon many contact centre circumstances and characteristics. The Quality Management Support service ensures successful and efficient deployment of the system in the customer’s contact centre.

This service may be applied and deployed on installed and functional ReDat systems with an installed QM module if the system user has an acceptance agreement. 

The service supports ReDat system Quality Management modules including QualityChart, VoiceProcessor, TopicDetection, Reporting, and others.