A comprehensive solution for home office operators
“An extension of contact center functions for home office workers”
Numerous companies are crossing over to remote operation mode very quickly. The establishment of a home office is a new, unknown and till now untested situation for both employees and managers whose responsibilities include leading a team.
Work from home
Access to recordings
- A unified environment for working with all interactions.
- Interactions are available in the record list of application platform ReDat eXperience.
- Access to them is controlled by authorization as well as to calls.
- Interactions can be filtered by metadata.
- All Quality Management modules can be applied to non-speech interactions.
- Detection of topics and context in interactions using the ReDat TopicDetection module.
- The system can be used to process non-speech interactions performed by back office staff.
- Even to content without a link to a specific contact center call.
- Scalable solution – for large and small customers.
- Licensing by number of interactions processed per day.