Application Platform ReDAT eXperience
Product for recording, management and analysis of records.
Application Platform ReDAT eXperience is a complex functional superstructure for recording units (loggers) for controlling the recording, management and analysis of records. It provides an intuitive, configurable user interface with a complete set of tools for record management and other analytics and reporting tools through a web interface. By activating individual modules, ReDAT eXperience can be extended with other functions for working with records.
The Application Platform ReDAT eXperience obtains data from connected loggers and probes and creates a user interface for other modules from the categories of quality management, voice and text analysis, integration and security.
Product for recording, management and analysis of records.
Key features
The application platform provides
- recording (audio data, screens, CCTV camera, data link and USB devices)
- analytical tools supplemented with graphical outputs
- scalability of the graphical interface according to the user access level
- support of the incidents investigation (possibility to insert notes, manual transcription, etc.)
- possibility of the temporary access rights to the specific data (e.g. due to the particular incident investigation)
- use of multi-archives (primary and backup archive to record particular segments)
- synchronous recording of the recorded audio data, screens, video and USB devices
- graphical elements (tree of objects, map) for clear control
Hardware requirements
Hardware specification for the ReDAT eXperience depends on the records volume and data storage. Other modules and features of the entire ReDAT eXperience suite also have an impact on system performance requirements.
Description
A system of user rights
- Hierarchical structure of sources of recordings (agent, branch, recording channel) using groups
- Hierarchical structure of users using groups
- Easy mouse controls to change user rights by moving users between groups
- Detailed user permission settings etc.
Memory
- RAID5, RAID6, SAN/NAS support
- Encryption of recordings archived in memory (optional)
- Archive service on dedicated memory hardware
Client-focused approach – web browser support
- Compatibility with Microsoft EDGE, Firefox and Google Chrome
Pre-configured user environment
- User-defined buttons for accessing the most often used workflows
- Broad range of options to individually configure the environment
- Separate environment settings for each of the used roles
History of system statuses and user activities
- Separation between system and user recordings
- Ability to add notes to events (e.g. comments on the cause of a system error)
- System audit and diagnostic tools
API
- External playback control using an independent XML protocol platform
- The protocol’s independent API platform is accessible for integrating voice playback into third-party applications
Advanced system configuration
- User-defined columns
- Expanded optional rules for replicating recordings
- Intelligent tools for archive maintenance
Filtering options
- Expanded search options using time, including a floating filter, i.e. the past week
- Overview of selected filter options
- Pre-selection of commonly used filter options
- Favourite filters
- Filter testing before saving (change to settings)
More transparent editing of recording items
- Quick access to the selected recording row
- More transparent browsing through recordings
- Floating enhanced player on the desktop
- Quick categorisation of recordings
Playback and export functions
- Multimedia player as a native part of the playback station software
- Graphic visualisation of recordings
- Synchronous playback of audio data, screen data, USB-HID data and surveillance and radar data
- Export functions for most types of data combinations
- Creation of export packages compliant with security requirements (resistance to manipulation and misuse)
Expanded options for searching and filtering recordings
- Grouping of recordings – e.g. two-level grouping of the list of recordings by group level and agent
- Unmarked recordings may be hidden
- Sorting of recordings (ascending/descending order)
Try our user interface
Request demo access
Release notes
With the release of a new version of the eXperience system, release notes are also being released. New functions, changes to existing features and completely new extensions are the content of the document, which is created for our customers and partners.
Extension
Thanks to hundreds of implementations of the ReDAT Recording Systems, we know how to prepare and install the most efficient recording system. Basic model solutions can be tailored to specific solution conditions.
ReDAT recording systems are used by contact centers, dispatch centers and air traffic control worldwide.
Quality Management
Voice and Text Analyses
What to discover the contents of calls to your contact or dispatch centre? Need to learn more about how these calls are handled? Want more ways to efficiently and quickly assess communications? Do you find yourself wishing you had an overview as to how current campaigns are progressing? Do you lack a way to promptly respond to unexpected events at your contact or dispatch centre? ReDAT system voice analysis can handle all these needs and many more.
Integrations
Integrations allow scaling of recording solutions for small and large centers.
They also offer the possibility of controlling the recording using third-party applications and their integration into a unified ReDAT recording system. In a user-configurable and intuitive environment, with a sophisticated system of access rights and tools for audit and diagnostics.
Security
An overview and simple, but comprehensive administration of the ReDAT recording system, just like security when working with sensitive data recordings, are the key traits of the ReDAT system. Our solutions are often installed by the banking sector and by security services.
