Quality Management
Contact or dispatch centre success is grounded in systematic evaluation of the quality of work of agents and continuous improvement of their abilities. Quality management can help deliver a significant improvement in contact centre operational efficiency, lower operating costs and improve the flexibility of response to future needs.
ReDAT QualityChart
Quality Management module for systematic monitoring and agents´ evalutation.
![](https://www.retia.eu/wp-content/uploads/2022/02/qualitychart.png)
![](https://www.retia.eu/wp-content/uploads/2022/02/reporting.png)
ReDAT Reporting
Quality Management module for the analyses performing and their graphical projection.
![](https://www.retia.eu/wp-content/uploads/2022/02/coaching.png)
![](https://www.retia.eu/wp-content/uploads/2022/02/dashboard.png)